The Eco Laundry
The Eco Laundry

Sustainable Provider of Linen Hire & Laundry Services

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Welcome to The Eco Laundry

Exceptional linen.
Service you can count on.

Lola founded the business on a simple principle: to provide exceptional laundry and linen services built on quality, reliability, genuine customer relationships and care for the environment.

From our humble beginnings in a garden shed, we have grown into a modern commercial laundry serving hospitality across the South West. We continue to invest in our team, facilities and more efficient equipment, with the aim of using water and energy more thoughtfully while preserving the personal service on which our reputation has been built.

White table linen and folded napkins on an elegantly set dining table

Quality, without compromise

A finish that reflects
your standards.

We recognise that linen is fundamental to every guest experience. Behind every delivery is a commitment to quality, consistency and attention to detail — from crisp bed linen to beautifully presented table linen.

Whether supporting a single property or a multi-property brand, we approach every customer with the same care and professionalism. Our team takes pride in the washing, handling and finishing of your linen, helping it stay in service for longer, because the details matter to your guests as much as they matter to us.

Elegant four-poster bed dressed in white bed linen with floral cushions
Elegant event dining room with white table linen and floral centrepieces

Here when you need us

Good service doesn't
take a bank holiday.

Our customers know us by name. When you call, you speak to someone who knows your business, with direct access to the people who can make decisions and help. We understand the operational pressures of hospitality, and our customer service is available even on bank holidays.

If something isn’t right, we fix it. If your occupancy suddenly increases, we do everything we can to help. Prompt responses, compassion and care for both our product and our customer relationships are at the heart of our service.

Talk to our team

More than linen

A personal partnership.
A shared commitment.

We take pride in building long-term relationships based on trust, responsiveness and continuous improvement. That partnership extends to the way we care for the environment, with thoughtful use of water and energy, careful handling to help linen last longer, and suppliers who share our values.

Sustainability has been part of our story from the beginning. From reusable detergent containers to finding new homes for linen no longer suitable for hire, we believe in practical steps that reduce waste. As we invest in more efficient equipment and develop how we measure our impact, our aim is to keep improving alongside the businesses we serve.

We are invested in your success, and in making thoughtful choices for the future.

White bed linen and freshly folded towels at Bass Cottage

Our Services

Beautiful linen.
Care that fits your business.

From a self-catering retreat to a busy hotel or wedding venue, we provide linen hire and professional laundry services to suit your business, with thoughtful use of resources at the heart of our approach.

Luxury hotel bed with white linen Elegant white table linen and napkins White spa bathrobes and towels

Who we work with

Linen services for your sector.

Already have your own linen?

We’re happy to launder it.

You don’t need to hire linen from us to use our laundry service. We welcome customers’ own linen, washing and finishing it with the same care and attention we give our hire linen.

Talk to us about your linen →

01 / Your own linen

Expert laundry care.

Keep the linen you have chosen for your business. We’re happy to take care of the washing and finishing, helping you present it beautifully for your guests.

02 / Linen hire

Linen to suit you.

Bed and table linen hire for your business. Speak to our team about your requirements and the right service for you.

03 / Customer service

Here when you need us.

Attentive support with your linen and laundry service, including on bank holidays.

Thoughtful care, beyond the finish

From reusable detergent containers to finding a second life for linen no longer suitable for hire, our story is one of practical steps towards reducing waste.

Discuss your laundry needs Customer Portal ↗ (opens in a new tab)

Eco’s sustainable journey.

The Eco Laundry began with one washing machine and a simple belief: beautiful linen and thoughtful care for the environment should go hand in hand. From our humble beginnings, sustainability has been at the heart of everything we do.

Those early ambitions included solar power, a borehole, reverse osmosis and a biomass boiler, alongside carefully chosen detergents and a supplier who took back empty containers for reuse. Hybrid vans became another milestone in reducing transport emissions.

With that, word spread about The Eco Laundry and the quality of its linen. Enquiries grew into a waiting list, and with the purchase of a local competitor came additional capacity and further growth. This additional growth also brought challenges. Working across different sites made our processes less efficient, while bringing another business into the fold meant aligning standards and values. Keeping every customer’s orders on track left us with less time for the environmental improvements we wanted to make.

That experience shaped a broader understanding of sustainability: a business must also be financially strong, support dependable employment throughout the year and contribute to its community. The answer was to rethink our space and the way the laundry worked.

A bigger space. A clearer vision.

The next major step was securing a 10,000 sq ft unit, designed to bring the operation together and make better use of water, energy and time. The new location brought the laundry closer to 76% of its customer base, shortening the majority of journeys by up to an hour. Also, additional machinery with greater capacity and lower energy use supports a more efficient working day.

Part of the plan was a target to process 30% more linen while reducing peak operating hours from 16 hours a day to 10. Reverse osmosis was introduced to reduce water usage by 22% and detergent use by 12%, bringing the wash temperature down to 40°C and reducing overall heat demand.

Lola Grogan, founder of The Eco Laundry

Building on our commitments.

We are currently working towards ISO 9001 for quality management, ISO 45001 for occupational health and safety management, and ISO 14001 for environmental management. These standards provide a framework for strengthening our systems, supporting our team and continually improving the way we work.

Our commitment extends to the hospitality community we serve. We are proud to be headline sponsors of both the Devon Tourism Awards 2026 and the Cornwall Tourism Awards 2026, supporting recognition of excellence across the region.

Contact Us

We're here to help.

Whether you would like to arrange a collection, discuss your linen requirements or learn more about our approach to sustainability, we would be pleased to hear from you.

Email
operations@ecolaundry.co.uk
Telephone
01803 722787
Operating hours
Mon-Sat, 8-6
Area
South West
Address
Unit 2, Heathfield Industrial Park,
Battle Road, Devon,
TQ12 6RY
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John Bray Orders

The Eco Laundry

Privacy notice.

Version 2.0 · Effective

1. Who we are

The Eco Laundry (“we”, “us” or “our”) is committed to protecting personal information and using it fairly, lawfully and transparently. For the purposes of UK data protection law, the data controller is The Eco Laundry Limited, company number 10078546 of Unit 2 Heathfield Industrial Park, Battle Road, Newton Abbot, Devon, TQ12 6RY.

Questions about this policy or our use of personal information should be sent to: Senior Operations Manager; email: operations@ecolaundry.co.uk; telephone: 01803 722787; postal address: As above.

2. Scope of this policy

This policy explains how we collect, use, store and share personal information relating to customers and prospective customers, suppliers and their representatives, website visitors, people who contact us, and other business contacts. Separate and more detailed notices may apply to employees, workers, job applicants, CCTV or cookies where appropriate.

3. Personal information we collect

  • Identity and contact details, such as name, business name, job title, address, email address and telephone number.
  • Account and transaction details, including quotations, orders, invoices, payment status and service history. We do not normally retain full payment-card details when payments are handled by a payment provider.
  • Service and operational details, such as collection and delivery instructions, access information, item counts, service preferences, complaints and quality records.
  • Communications, including emails, telephone notes, enquiry forms, feedback and correspondence.
  • Technical and website information, where applicable, such as IP address, device or browser information, cookie identifiers and website usage information.
  • Marketing preferences and records of consent, opt-out or objections.
  • Supplier and business-contact information needed to manage commercial relationships.
  • Health or other sensitive information only where necessary, for example to make an accessibility adjustment or safely manage potentially contaminated items. We will apply an additional legal condition where the law requires one.

4. How we collect information

We may collect information directly from you when you request a quote, place an order, complete a form, contact us, visit our premises or use our website. We may also receive information from your employer or organisation, payment and delivery providers, publicly available business sources, referral partners, or another person authorised to act for you. If you provide information about someone else, you should ensure you are authorised to do so and that they understand how we will use it.

5. Why we use information and our lawful bases

Purpose Typical lawful basis
Respond to enquiries, prepare quotations, open accounts and provide laundry, collection or delivery services Steps before entering into a contract; performance of a contract; legitimate interests in serving business customers
Manage orders, schedules, customer service, complaints and quality Contract; legitimate interests in operating and improving our services
Issue invoices, receive payments and maintain tax and accounting records Contract; legal obligation; legitimate interests in financial administration and debt recovery
Manage suppliers, contractors and business relationships Contract; legitimate interests in running our business
Protect people, premises, vehicles, systems and assets; prevent fraud; establish or defend legal claims Legal obligation; legitimate interests in security, safety and protecting legal rights
Send business-to-business service updates or relevant marketing Legitimate interests where permitted; consent where required. You may opt out at any time
Comply with regulators, courts, law enforcement and other legal requirements Legal obligation; legitimate interests in cooperating with lawful requests and protecting legal rights

Where we rely on legitimate interests, we consider our business need, the necessity of the processing and the effect on the individual. Where we rely on consent, you may withdraw it at any time without affecting earlier lawful processing. We will not use personal information for a materially different purpose without checking that the new use is compatible or providing further information where required.

6. Sharing personal information

We may share personal information only where necessary with trusted IT, communications, website, document-storage, payment, accountancy, professional-advice, collection, delivery and other service providers; insurers and auditors; regulators, courts, law-enforcement bodies and public authorities; or a buyer, investor or adviser involved in a genuine business sale or restructuring. Providers acting for us must protect the information and use it only for the agreed purpose. We do not sell personal information.

7. International transfers

Some service providers may store or access information outside the UK. Where this occurs, we will use a transfer mechanism recognised by UK law and any additional safeguards required following our assessment of the transfer. Contact us if you would like further information about the safeguards relevant to your information.

8. Retention

We keep personal information only for as long as reasonably necessary for the purpose collected, including to meet legal, accounting, tax, insurance, health and safety, dispute-management and contractual requirements. Retention periods differ by record type and are set out in our retention schedule. When information is no longer required, we securely delete, destroy or irreversibly anonymise it.

9. Security

We use proportionate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or destruction. These measures may include access controls, staff training, secure storage, supplier checks, backups, system protections and secure disposal. Access is limited to people who need the information for their work.

10. Your data protection rights

Depending on the circumstances and subject to legal exceptions, you may have the right to be informed; request access to your personal information; ask us to correct inaccurate or incomplete information; ask us to erase information; restrict its use; object to processing based on legitimate interests or to direct marketing; receive certain information in a portable format; withdraw consent; and ask for safeguards relating to solely automated decisions that have legal or similarly significant effects. We do not currently use solely automated decision-making of that kind. To exercise a right, contact us using the details in section 1. We may need to confirm your identity and clarify your request. There is normally no fee, although the law permits one in limited circumstances.

11. Marketing and cookies

We will send electronic marketing only where permitted and will respect your preferences. You can opt out using the unsubscribe option in a message or by contacting us. If our website uses non-essential cookies or similar technologies, we will provide clear information and obtain consent where required.

12. Complaints

Please contact us first if you have a concern so that we can try to resolve it. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator. Further information is available at ico.org.uk, or by telephone on 0303 123 1113.

13. Changes to this policy

We may update this policy to reflect changes in our services, technology, suppliers or legal obligations. The current version will show its effective date. Where a change materially affects how we use personal information, we will take reasonable steps to bring it to the attention of affected people.

Document owner
Production Manager
Approved by
Managing Director
Version
2.0
Effective date
Next review
, or sooner if processing changes

Our commitment to quality

What is ISO 9001?

ISO 9001 is an internationally recognised standard for quality management systems. It helps organisations put consistent processes in place, meet customer requirements and continually improve their products and services.

For a laundry business, this provides a framework for managing quality, responding to feedback and making service more consistent. The Eco Laundry is working towards ISO 9001 certification as part of our commitment to continuous improvement.

Our commitment to our team

What is ISO 45001?

ISO 45001 is an internationally recognised standard for occupational health and safety management systems. It helps organisations identify workplace hazards, manage risks and improve working conditions to help prevent work-related injuries and ill health.

For a laundry business, this provides a framework for managing risks around machinery, manual handling and everyday operations. The Eco Laundry is working towards ISO 45001 certification as part of our commitment to a safer, healthier workplace.

Our commitment to the environment

What is ISO 14001?

ISO 14001 is an internationally recognised standard for environmental management systems. It helps organisations understand and manage their environmental impacts, use resources more efficiently and continually improve their environmental performance.

For a laundry business, this provides a framework for managing water and energy use, reducing waste and setting measurable environmental objectives. The Eco Laundry is working towards ISO 14001 certification as part of our commitment to ongoing improvement.